Tips for Choosing The Right Payroll Service Provider

When it comes to accounting and bookkeeping, payroll can be one of the more difficult and time-consuming tasks. Having accurate payroll records is necessary to meet business regulations - and keep employees happy. Failure to do this can result in penalties from the ATO and other government bodies, and loss of staff.

Ensure that the company you choose for payroll services is qualified and experienced in accounts and payroll. They should generally be an all-round bookkeeping or accountants firm so that if you need or wish to outsource other accounting functions to them at a later date you can.


Having your employees and contractor’s personal information kept private and secure is of paramount importance. Find out what the payroll company does in relation to encryption. Find out if their insurance covers loss of personal or financial information before you make your decision.

Affordability of Payroll Service

Check for hidden fees and ensure that all charges and services are explained to you. Are there fees for after-hours call outs or last-minute changes?

Payroll Software

What type of software does your payroll provider use? Is it cloud-based and can you link into the software and run reports and access information? If your payroll services are not done by your accountant, can the accountant link to the software? Can the provider use the software that you are currently using?

Customer Service

The payroll services provider should provide outstanding customer service, every time. They should communicate well, talk to you about your payroll in a way that you can understand, and promptly answer any questions that you have. It is imperative that they meet deadlines.


Ask for testimonials and check on them. Find out about reliability, performance, and customer service standards.


At Bassoon Accounts we are expert accountants and bookkeepers servicing Parramatta, Castle Hill, Bella Vista and surrounding areas. For more information on superior payroll services contact us today. We can free up your time and save your company money.

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